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Studio Artemis

Sculpture - Ceramics - Pottery Wheels - Tuition - Art Therapy

Venco Direct Drive Recall


Recall Notice 23/08/2019


Link to Factory Direct Drive & No.7 recall (click here)


Dear Agents


Further to our last email, we are very sorry to have to inform you that we are in the position of having to issue another product recall, this time pertaining to the Direct Drive, and also possibly the No.7 electronic wheel.This is as a result of investigations following an incident that occurred recently which may cause an electric shock where a wire is loose or broken within the foot pedal.


Following advice, we would recommend that you instruct all customers in the manner you best see fit, with the knowledge that we are looking at a time period of 15-20 years.


We advise that they do not use the machines until they are inspected.


We advise that with power off, the pedal is visually inspected, and check that the nut is tight, all three wires attached to the potentiometer, and wires not twisted. Also, that they inspect the plastic casing and ensure no cracks or breakage,and that the seal in intact with no signs of moisture present inside the pedal. We suggest that you advise all customers that they are responsible for the care of their pedals, and that they are regularly tagged and tested if required for their purpose, and that RCD's are present in all buildings.


We are devising a solution quickly but this may take 4-6 weeks. As we are again going through the correct processes we will require documentation of customers to whom a kit will be posted to.

In the interim, we have halted sales.


Again, we can't apologise more for this terrible situation we all find ourselves in. To those of you who have been so supportive since Dad died, we are doubly sorry.


We will be back in touch soon.


Sincerely

Merrill, Leanne and Geoff.


Venco Products

29 Owen Road

KELMSCOTT WA 6111


Tel: +61 8 9399 5265

Fax: +61 8 9497 1335

Email: [email protected]

Website: www.venco.com.au


Adddition to recall notice 25/08/2019

Dear Agents,

Further to our last email regarding the recall, could you all please ensure that it is specified in the notice to customers that Mains Power is switched off, and cord unplugged, BEFORE inspecting the pedal.

Individual organisations will have their own individual policies and procedures to follow regarding electrical safety.

We will be placing a notice on our website as soon as possible.

Thankyou

Kind regards

Venco


Venco Products

29 Owen Road

KELMSCOTT WA 6111


Tel: +61 8 9399 5265

Fax: +61 8 9497 1335

Email: [email protected]


Website: www.venco.com.au

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